Question

Cannot sign up as Billing page keeps crashing

Forum|Forum|4 years ago
April 13, 2022
2 replies
0 views

I have been trying to choose my plan and set up the payment, but every time i sign in, the Billing page comes up automatically and is blank and will not go away! I can't get into it to sign up. I have tried on several different devices and IP addresses but no difference.

QuickBooks Self-Employed

E

EmmaM

Hello, jenniferamyokeeffe, Welcome to the Community. Thanks for making us aware of the subscription issue you are having, we'd be happy to get this resolved for you. Have you ever tried to sign up with the same email before or had a trial before on that email? It could be it is picking up an old account?

J

jenniferamyokeeffeAuthor

No, I have never been a customer before. I just cannot get past the billing page and it's always just blank. There is nothing to click on or add.... my account exists but from what I can tell, it's empty and I can't get any further.