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cctextileart
August 1, 2020
Question

Cant attach receipts on laptop

  • August 1, 2020
  • 1 reply
  • 0 views

I am working on a MacBook Pro and using either Safari or Chrome I hit the same problem. Occasionally receipts snapped on my mobile do not attach themselves to the right transaction so I have to do it manually. For some reason I now can't do this - either via drag and drop or via the browse option. 

Does anyone have a solution for this - otherwise I have to save all the unattached receipts in a separate folder on my desktop to send separately to the accountant.

Thanks

Christine

1 reply

S
ShiellaGraceA
August 1, 2020

Hi @cctextileart,

 

We have an ongoing case reported about receipts not saving on transactions (INV-48968). Our engineers are still gathering data to look into this issue.

 

In the meantime, you can save your receipts and send it separately as a workaround. I'd still recommend contacting our QBSE Customer Care Support so you'll be added in the list of affected users. This way, you'll receive updates via email as progress is made towards a solution.

 

I'm also attaching these articles about receipts and transactions which I'm sure you'll find helpful. It has detailed steps that will guide you through the process.

 

Please know that we aim to get the receipts feature working as quick as possible. Don't hesitate to reply if you have other questions or concerns. We're here to help a hand. Thanks for posting and I wish you have a great weekend ahead. 

 

 

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