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portbahnislay
April 15, 2019
Solved

Change email address sent with invoices out to clients

  • April 15, 2019
  • 1 reply
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The invoices my clients receive are all sent associated with an old email address of mine.  

 

I have changed all contact details to my new address but this has not updated the invoices that get sent out.  So clients are replying to my old address.  No where on the site can I see my old email address to be able to change it to the new one so I am completely at a loss as to how to change it and why this is happening.

Thanks

    Best answer by RaymondJayO

    So how can I change the email addres it is sent from then?

     

    I have updated all the contact information to my new address, months ago, yet still the invoices come from my old address.

     

    Nowhere does it intuitively say where this old incorrect email address is held or where I can change it.

     

    Thanks

     

    Pi


    Hello there, @portbahnislay and @brightlights, 

     

    I'll help ensure both of you are able to send your invoices with the correct email address. 

     

    Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients. 

     

    To help fix this, you'll need to add the new email address on the Your Work Info page. Here's how: 

     

    1. Go to Invoices from the left menu. 
    2. Select Create invoice at the upper right. 
    3. At the bottom of the New Invoice page, click Edit work info. 
    4. In the Email field, enter the correct email address.
    5. Click Save. 

     

    Moving forward, the system will use the new email address for your invoicing. 

     

    To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles. 

     

    The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights. 

     

    I'm here anytime you have other concerns. Have a nice day.

    1 reply

    T
    TaliaI
    April 15, 2019

    Hello portbahnislay,

     

    Have you also updated your email address on your invoice template?

     

    Thanks,

     

    Talia

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      portbahnislayAuthor
      April 15, 2019

      I can't find anywhere to change the invoice templates.

       

      Under my gear icon I only have a few options.  See attached screen grab.  Where do you change the invoice template?

       

      Thanks

      E
      EmmaM
      April 15, 2019

      Hello

      The screenshot you provided shows that you are using the Self Employed package. This does not have any feature to change the invoices the template is set as a default one in the QuickBooks Self Employed package.

       

      Thanks

       

      Emma

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