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Patrick smith
December 18, 2021
Question

Cis

  • December 18, 2021
  • 1 reply
  • 0 views

I’m having problems with cis 

I have enabled cis and inputted my office account ref number and so on which is fine but when I enter my UTR number and press save and done then leave the page then re-enter my cis page it seems that the UTR that I entered previously has not saved also if I press to add contractors or subcontractor button nothing happens …this is very strange as I’ve tried this on my Mac and PC … anyone got a clue on what’s going ? Any help would be much appreciated 

1 reply

G
GeorgiaC
December 20, 2021

Hi Patrick, thanks for your post - this sounds like a cache issue relating to the browser, to troubleshoot, we'd be grateful if you could clear the cache on your current browser and then fully close and re-open this before logging back into QuickBooks to make the changes, or by accessing through a different web browser.

 

Please get back to us below if the issue remains. 🙏

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