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Beth473
April 13, 2022
Question

CIS Return

  • April 13, 2022
  • 1 reply
  • 0 views

Hi ... Under advanced setting I have entered UTR, Employers PAYE ref, Accounts Office Number .... identified as a sub contractor with the CIS rate .... All saved... but when I go to taxes... CIS there is no box for File return .. WHY?

1 reply

R
Rea_M
April 14, 2022

I'll work with you to resolve this taxes error you have in QuickBooks Online (QBO), @Beth473. This way, you can file your CIS return accordingly.

 

This tax or CIS return error can sometimes be caused by the browser's collection of data over time from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Taxes menu and select the CIS tab to file your return. For the complete guide, please see this article: How to submit a CIS return in QuickBooks Online.

 

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

 

Also, to give you a brief introduction to the Constructions Industry Scheme (CIS) and how to use the CIS feature in QBO, I'd recommend checking out this article: CIS guide in QuickBooks Online.

 

Please keep me posted in the comments if you have other concerns about filing CIS returns in QBO. I'll gladly help. Take care, and I wish you continued success, @Beth473. 

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