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compass1919
June 18, 2020
Question

Complete Lack of Communication from QB support on my Migration to Pro online

  • June 18, 2020
  • 1 reply
  • 0 views

I had a call from Matthew Harkey on the 28th May for Migrating to QB on line as my version C14 was no longer being supported through MyBusiness works.  I knew it would be difficult and he was unable to help me. On the 29th I had an email from Paddy saying he could help, which I replied to with a date to call but 3 weeks later despite several calls and emails no one has contacted me.

They have taken 1 months subscription already for a service I am unable to use - I will be cancelling the DD if I do not get some help by end of today.

1 reply

R
Ryan_M
June 18, 2020

Hi @compass1919,

 

I can understand how important it is to continue running your business. Let's get you to the right support channel for your concern. 

 

I suggest contacting our Technical Support team for assistance. They can pull up your account in a secure environment, and help you with the migration process. 

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company. 
  2. Click the Help menu.
  3. Select Contact us.

 

To contact our QuickBooks Data Services team directly, check out this article: QuickBooks Data Services FAQ. This contains a link for their specific chat support. As well as a list of common questions for the migration process, along with their answers. 

 

Got anything else in mind? Share them in the comments below, and I'll get back to you. 

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