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Marie SSF2010
Nov 2, 2021 10:12 AM UTC
Solved

Connection

over the last week I have been having problems trying to access various different parts of quickbooks and get a circle just going round as if its thinking but then when it goes in nothing is there and I have to re-boot the whole system - does anyone else get this?  is there a solution?

Ashleigh1Answer
Nov 2, 2021 11:32 AM UTC

Hello Marie SSF2010, thanks for commenting on this thread, can you please try clearing your cache and cookies, to all time, close the browser down, reload it and log back into your account and let us know if that resolves your issues or not. This link here will help you. 

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6 replies

DileepaNirmal
Nov 2, 2021 10:32 AM UTC

Dear Marie,

 

I believe that you are the admin of your QuickBooks and could you please tell us what are the specific sections you can't access on the QuickBooks?

Marie SSF2010Author
Nov 2, 2021 10:36 AM UTC

i had problem with trying to put a payment in, it came up with a customer having no outstanding invoices, this has happened several time but if i went into the actual customer it was there but then the circle would be there and I would have to re-boot and then it would be fine.  It also  happens sometimes on creating an invoice and putting a new bill in, works fine after re-booting but seems to be happening more frequent that I have to re-boot

DileepaNirmal
Nov 2, 2021 10:52 AM UTC

Dear Marie,

Actually, I had never experienced these type of errors before. So it'd be better if you can contact the online support. hope this helps. 

https://help.quickbooks.intuit.com/en_GB/contact?_ga=2.[removed].[removed].1635754793-1479157256.1635406789

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