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Isobel
January 25, 2022
Question

Contact QB desktop sales

  • January 25, 2022
  • 1 reply
  • 0 views

I use QBO but have a client who was using a desktop version and when his computer crashed, he had back ups of his data but lost his company files.  Problem is that QBO cannot take a back up onboard, only a company file.  I had already downloaded a trial version of the desktop version but that had expired. SO, I need to buy into the desktop version to be able to work on my client's back up but it seems QuickBooks refuses to speak to me as they don't want to sell the desktop programme.  
QBO sales team can't help and have requested the desktop people to contact me but after weeks, still no contact.
All QuickBooks wanted to know was how many clients I've got on Xero!  I've been using QB since its inception in the UK in the 80s so I'm not pleased at being treated so badly!!

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
January 25, 2022

Which QB Desktop year version do you need? You can still buy the one time license for QBD UK 2019 and 2020 from several partners.

I
IsobelAuthor
January 25, 2022

Hi, thank you for responding. Ideally I just want to activate Desktop Premier Accountant 2021 trial but either 2019 or 2020 would do to harvest data from back ups, until March 2022.  Where exactly do I purchase?  

Fiat Lux - ASIA
Fiat Lux - ASIA
January 25, 2022

Do you just have to buy a new license and use it until March 2022? Why would you do it next?

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