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R
Rich500
May 8, 2021
Question

corrupted screens

  • May 8, 2021
  • 1 reply
  • 0 views

In QB Pro 2015 the screen Preferences/send forms, the text 'SEND E-MAIL USING' has slipped over the next line of text which is a choice for using Outlook and so cannot be activated. I have attempeted a download and reinstall a copy but QB doesnt recognise my customer number product number or licence number.

How can I fix this problem

1 reply

R
ReymondO
May 9, 2021

Good day, @Rich500.

 

I'll provide some basic troubleshooting steps that will help you fix the error. This way, you can send your emailed transactions using Outlook. 

 

There might be a data damage in your company file that's causing this unexpected behavior. To fix the issue, let's run the Verify and Rebuild Data tools. The Verify Data self-identifies the most commonly known data issues within a company file while Rebuild Data self-resolves most data integrity issues that were verified.

 

To run the Verify data tool, follow these steps:

  1. Choose Window and select Close All.
  2. Click File and choose Utilities.
  3. Select Verify Data.

 

If you see a specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

 

If you see "Your data has lost integrity," indicates there is data damage in the file. Follow the steps in this article to Rebuild Data and correct the problem.

 

Additionally, you can review your product information for QuickBooks Desktop using this link: Find QuickBooks Desktop license info.

 

This way, we can verify if your product and license number are correct.

 

Please know that our doors are always open to help you with any QuickBooks-related concerns. Take care and enjoy the day! 

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