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H
Handlez
March 31, 2021
Question

Customers not able to open invoice on mobile devices

  • March 31, 2021
  • 1 reply
  • 0 views

Hi all. I've had so many customers telling me that they can't view their invoices even though I've had the 'Seen' notification come through on my phone, so I've had to save it as a PDF and email it over manually. One customer recently screen recorded themselves trying to open it on their Android device and when they tap the 'View Invoice' button it just doesn't load anything. Today I actually invoiced my mothers company for a job, so I was able to see if she could open it on her Android phone, and it's doing the same thing. I've just sent a test invoice to my private email address to see if I can open it on my new iPhone, and I can't. How can it be that absolutely no-one can view an invoice on mobile?

 

What's worse, is that when they open the invoice on a computer, the format is all over the place, everything is enlarged and not in line where it should be. I'm using Quickbooks Self Employed which has no settings to change regarding the format or template of invoices. Surely I'm not the only one having this issue? Is there a fix?

 

TIA!

1 reply

M
MadelynC
March 31, 2021

Thanks for alerting us, @Handlez.


I can see how this issue affects your business and experience in QuickBooks. At the moment, there’s an ongoing investigation concerning invoices on mobile devices. Rest assured our engineers are now working diligently for a fix.


I recommend contacting our Customer Care team to add you as affected users. That way, you’ll receive an update once the resolution is implemented. You can provide this number to them for reference INV-46973. Then follow the instructions below to get in touch with our representative.

 

  1. Select the Assistant menu.
  2. Enter Talk to a human in the field.
  3. Type in I still need a human.
  4. Click I still need a human button.
  5. Choose to Get a callback.

 

Check out our Support page to learn more about the features, functions, and benefits of QuickBooks. This site contains resources, tips, and video tutorials to help your experience improved.


Let me know if you need further assistance. I’m here determined to help you out. Take care and have a good one!

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