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A
Anonymous
October 15, 2019
Question

Customers unable to view invoices

  • October 15, 2019
  • 2 replies
  • 0 views

Our customers require a full invoice, ie address, work detail, etc. But, for the last 3 months or so, i have needed to re-send the invoices as PDFs. Not only is this inconvenient, it also means that QB isn't helping us track invoice views. 

 

Any suggestions as to why this is happening now? and how to fix it? 

2 replies

P
payment after leaving
October 15, 2019

Hi Smills

 

We would be grateful if you can send a test invoice to yourself to establish if you are able to see the entire invoice. We have sent an invoice to ourselves and we are able to see all the details.

 

K
kevin25
November 30, 2019

Hi

My customers are having the same issue. Have been using QB for a while now

and this problem only started when the layout of the invoice was changed

Customers receive the invoice OK

They then click on view invoice that takes them to the online invoice summary (this has changed from a few months ago) cant see the point of this step?

They then have to click again on the very small unreadable box on the right hand side to view the invoice (this link is hidden until you hover over it, again whats the point of that)

After all of those steps the invoice appears the is gone after 2 seconds

Is anyone else suferring from this?

 

Adrian_A
Adrian_A
November 30, 2019

We don't want you to experience this thing, kevin25.

 

In the new invoice form, you can no longer see the whole details without viewing it in a PDF form style. Your thought help us to provide a more friendly user interface. With that said, I'll share your idea with our developers. They'll review it and may consider adding this to our future updates.

 

As of now, you can let your customers see the whole invoice details in an Adobe reader.

 

You can check this article for more info about the new invoice form: What's new with QuickBooks Self-Employed Invoicing?.

 

I'm always right here if you still need my help.

L
leido
February 17, 2021

Hi! is the invoice not available for mobile? as you cannot see the invoice if you click it on your mobile device. you can only see the summarized version but you cannot view the complete invoice on your mobile unless you open it on your explorer. Will this be available in the future or will it not be available for mobile??

G
GeorgiaC
February 17, 2021

Hi leido, 

 

If you open the invoice and tap the 3 dots in the top right > preview this will load the PDF view of the invoice, if you're not able to view this please get back to us below with the app version you're using and whether your device is is iOS or Android. 

 

Thanks!

L
leido
February 17, 2021

Opened this via FB messenger. 3 dots on upper right shows 3 options as seen in the image attached. no way to view it without using the browser?

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