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V
Venetianstudios
June 26, 2020
Question

Customized invoice- footer

  • June 26, 2020
  • 1 reply
  • 0 views

In my customized footer I have populated the field on the left with my business name and address.  
On the right, it shows this information correctly.   It also shows correctly when I click on the preview PDF button.  However, when I send the invoice via email to a customer, it prints the footer like this:

Null | (business name and address correctly printed)

Why is the "Null" there and how do I get rid of it?
Thank

1 reply

R
RCV
June 26, 2020

Let's perform some steps to fix the Null value on your footer when printing an invoice, Venetianstudios.

 

A null value means there's no value in the variable. When importing the custom invoice, let's make sure we use angle brackets (<>) for elements on your template that should be mapped to QuickBooks fields. In your case, let's try checking your custom invoice if there's an angle bracket (<>) for the footer field.

 

You can check out this article to learn more about importing your custom invoice successfully: Import custom form styles for invoices or estimates. 

 

If everything is properly mapped, we can try some basic troubleshooting by deleting and recreating your invoice template. 

 

Here's how to delete first the imported invoice template in QBO: 

 

  1. Go to the Gear icon.
  2. Choose Custom Form Styles.
  3. Select the template and from the Edit drop-down, tap Delete.
  4. Press the Yes, delete this style button. 

Then, try importing your custom template into your account again. Just follow the steps in the article I've provided.

 

I have a link here where you can find articles about managing your customer transactions: https://quickbooks.intuit.com/learn-support/manage-customers-and-income/misc/02/uk-manage-customers-and-income?label=QuickBooks%20Online.

 

Let me know how it works or if you need more help in managing your invoice template. Just leave a comment below and I'll be sure to answer them. Take care always. 

V
VenetianstudiosAuthor
June 26, 2020

Hi and thanks for your reply.  I didn't import a custom invoice to quickbooks.  I used one of the provided templates called Airy Classic and filled in the fields under the content tab within Quickbooks.  I don't see any angle brackets anywhere.  See screen shot below.
The "null" does not appear here or when I preview the PDF.  It only appears when sent via email to the client or when printed.

G
GlinetteC
June 26, 2020

Thanks for providing additional details and screenshots, Venetianstudios.

 

Let's try to use another template and make sure to choose a template without the Preview PDF to see if the "null" still appears.


If you're getting the same results, I would suggest contacting our Customer Care Support Team. That way, they have the necessary tools to check as to why the "null" appears when sending your invoice to your client and can help troubleshoot this for you. Here's how:

 

  1. Click Help.
  2. Select Contact us.
  3. Enter the "null" appears when sending an invoice to the client" as your concern.
  4. Click Let's talk.
  5. Choose either to Start a message or Get a callback.

I'd appreciate it if you'd update me on how the steps work and how the call goes. I want to make sure this is taken care of.

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