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Do you have a contact phone number
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Welcome and thank you for posting here on the Community page, @tecs19ltd.
You can reach out to them on 0808 234 5337 we also have a chat service which you can choose in a few clicks from your QuickBooks Online (QBO) account or company file as an alternative.
Let me know if you have any other questions. I'm always here to help. Have a good day!
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