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margaret-eaton
December 10, 2019
Question

Does anyone else have an issue where the subtotal, total values are cut off the screen? Having to scroll down the page then across to see them? Frustrating!!

  • December 10, 2019
  • 1 reply
  • 0 views
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1 reply

E
EmmaM
December 10, 2019


Hello Margaret

 

We have had one other user mention the same issue this morning,we just need to gather some information so we can speak with our senior tier 2 technicians in case this is coming from the product itself. What browser are you using and are you on a windows or mac pc?Can you confirm if the same thing happens on a different browser and also did you have any pc updates run overnight?

Could you attach a screen shot of thisto your reply.

 

Thanks

M
margaret-eatonAuthor
December 10, 2019

Hi 

I'm using QB online using Chrome on a windows 10 PC. I don't use any other browsers. I have noticed this from last week but was hoping it would revert to normal. It hasn't. I think there had been a few small updates but not sure if before or after i noticed this.

I have attached a PDF of my screen.

Thanks

E
EmmaM
December 10, 2019

Hi Margaret-Eaton, Thank you for the screen shot,

 

This issue may be happening as the page is zoomed too far out, to rectify you can go into the settings in Chrome ( 3 dots right hand side of the url) and you will see an option to zoom, if you select the minus this should reduce your screen size so that all information will show on one screen.

 

Can you try this and let us know?

 

Thanks.

 

 

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