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andy14
March 23, 2019
Question

Does anyone know why your company logo shrinks when in pdf ready to send to client?

  • March 23, 2019
  • 1 reply
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1 reply

MaryLurleenM
MaryLurleenM
March 24, 2019

Hello there, andy14,

 

This problem has been communicated to our engineering team and they're currently working to resolve this for you. 

 

We're unable to provide the specific time on when this will be fixed.

 

For now, you can check out to this article: How to add, customise, and troubleshoot logo on sales forms.

 

We appreciate your patience and understanding. I'll provide an update as soon as I hear from them.

MaryLurleenM
MaryLurleenM
April 11, 2019

Good day,  andy14,

 

The issue about the company logo is already resolved. If you're still experiencing the same error, I recommend contacting our QuickBooks Online support.

Here's how:

  1. Click the Help icon at the top-right.
  2. Click Contact Us at the bottom of the panel to connect with a live agent.

If any other concerns arise, please feel free to post any time.

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