Skip to main content
A
anunn
April 20, 2020
Question

Duplicate Bank Account

  • April 20, 2020
  • 2 replies
  • 0 views

Hi, 

I had no issue in originally adding  a connection to my Barclays Business Account. Over recent weeks however I've had to renew the connection many times. Last week when I did this it created a new version of the account - it's the same account but they have been given different names?? The original connection still won't update but the 'new'? connection is up-to-date. The problem I have is that I have duplicate accounts. The original (now not working) connection has all of my historical transactions up to the end of Dec 19 and the new connection only pulls transactions from January. Should I leave them both there or should I delete one?? Does anyone know what's going on?? Many thanks

    2 replies

    A
    Ashleigh1
    April 20, 2020

    Hello Anumm, 

     

    Welcome to the Community page, 

     

    Please could you either PM us on Facebook or DM us on Twitter, with your email address so we can have a look in the background for you thanks. 

    A
    ArchiveAngel
    April 27, 2020

    Hello

     

    I'm having the same issue with a HSBC account; how can I report this to you in order for it to be resolved?

     

    Many thanks!

    A
    Ashleigh1
    April 27, 2020

    Hello Archiveangel, 

     

    If you could please either PM us on Facebook or DM us on Twitter, with your email address so we can have a look in the background for you thanks. 

    G
    gemmacarver
    March 22, 2022

    Hello, 

     

    Did this issue get resolved? I currently have the same problem. I'd appreciate any feedback.

     

    Thanks 

      A
      anunnAuthor
      March 22, 2022

      Hi, yes I contacted the support team and they were able to deal with the matter for me so hopefully they can do the same for you 

        Terms & ConditionsAccessibility statement