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Gaselecman
June 11, 2022
Question

Email has stoped sending ?

  • June 11, 2022
  • 1 reply
  • 0 views
Quickbooks for some reason has dropped the email link.
Reports and invoice are not being sent.
I tried to edit the reports for example as advised on help but the next step does not happen , nothing to allow an edit??

1 reply

C
ChristieAnn 11
June 11, 2022

Welcome back to the QuickBooks Community, Gaselecman. Let's perform troubleshooting steps to ensure you can send email in QuickBooks Online.

 

You can still edit/customize reports in QuickBooks Online, as well as email them including invoices. Since you're unable to send reports and sales entries via email, a full cache of history and temp files might be the cause of unexpected behaviors. I recommend logging in to your QuickBooks account using a private browser. Then, try to send an email from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Lastly, you may refer to this article to view details on how you can quickly share various PDFs reports over email to share with your team: Customise reports in QuickBooks Online.

 

Don't hesitate to click the Reply button below if you have any other questions or concerns about emailing reports and invoices. I'm always here to help, Gaselecman. Have a nice day!

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