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Emma46
October 13, 2021
Question

Email reply to invoices sent.

  • October 13, 2021
  • 1 reply
  • 0 views

Good Morning

 

Can anyone advise me if there is somewhere in settings, where I can set my preference to when someone replies to an invoice I've sent by email, that same invoice is not attached and on the thread when it comes back. I'm concerned about emails being intercepted and invoices being copied/amended.

Please advise if anyone knows.

Thank you.

Emma

1 reply

E
EmmaM
October 13, 2021

Hello Emma, Thanks for getting in touch with the Community about email replies and wanting the attachment not to come through. That is really only down to the customer replying to you and their own email settings, they have the option to remove attachments in the reply. Unfortunately, once it is in the email inbox we can not impact how it's sent. The only option you could go with in QB would be to sent as plain text(without attachment of a pdf) If that is something you want to do let us know and we can go through a how-to on adjusting online delivery.

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