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C
clarkey00000-yah
August 16, 2021
Question

Emails won’t send

  • August 16, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

A
Ashleigh1
August 16, 2021

Hello Clarkey00000-yah, 

 

Welcome to the Community page, 

 

What is exactly happening when you try and send emails to your customers? Are you getting any error messages or anything show up? Are you doing this on the app or the web browser version? 

M
MissKitty
February 2, 2022

This just started been emailing for long time. Called my Wi-Fi they couldn’t fix it. 
say check internet 

e mail service not connected 

wrong address 

 

I check all 

K
Kurt_M
February 2, 2022

Thanks for joining the thread, @MissKitty. Here's what I know about your concern.

 

One possible reason this occurs is that you're using an outdated browser. I recommend updating it to the latest version, as well as your PDF reader. If the issue persists, I suggest performing browser troubleshooting to isolate this. Here's how:

 

To rule out the potential of a webpage issue, log in to your account using an incognito window. To open an incognito window in any supported browser, use these shortcut keys:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

Once logged in, try sending emails. If it works, clear your browser's cache. This, way you can use your browser with a clean slate.

 

You can also consider using other support browser to see if it has something to do with your browser.

 

In case none of them works, you can consider contacting support. This way, a representative can review your account and determine what's causing this issue.

 

If you have any questions about this or need further help with the steps, feel free to connect with me again. I'd be more willing to provide additional assistance. Keep safe! 

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