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Sarah71
May 14, 2019
Question

employee postcode

  • May 14, 2019
  • 1 reply
  • 0 views

Hi

I am trying to amend an employee's postcode and the system won't let me. 

 

I am using QBOAP, the advanced payroll module. 

 

I have no idea how the incorrect postcode was selected, as I certainly didn't enter it when setting up the employee, and I am unable to amend it to the correct postcode - the system is saying 'no matches found'.  I have double checked the postcode on the Post Office website and it is a valid postcode.

 

Any help gratefully received, the support for the advanced payroll module is slooooow and I need to send out my payslips today and I want to show the correct postcode.

 

Thanks

1 reply

T
TaliaI
May 14, 2019

Hello Sarah71,

 

We are officially unable to support questions on QBOAP as of yet, with it being in beta testing. We have reached out to the team who deal with the support, and have chased this up for you so you should hopefully receive a reply soon.

 

Thanks,

 

Talia

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