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Patrick68
April 11, 2024
Question

Error 590 Bank Connection

  • April 11, 2024
  • 1 reply
  • 0 views
I get a 590 bank connection error trying to download my Santander bank TXs.

I have tried to connect via a normal and private browser window and still no joy. I have used Google Chrome and Brave browsers and still no luck.

I really think the issue is with QB, let me explain.

Normally its a 90 day maximum connection period, but when you log in to connect its asking for 99yrs duration, and this date also comes through from my bank SMS OTP code.  Previously this used to show just 90 days duration.

Is this a coding error from QB to my bank that is causing the issue?

I have downloaded them manually as a CSV file and added, but it would be easier if this was automatically retrieved.

When it fails, it also says it has reported the issue to QB and it will be resolved and someone will be in touch - this has been ongoing for several weeks now and not resolved, nor has anyone from QB been in touch.

I see many folk having similar issues.

1 reply

JaeAnnC
JaeAnnC
April 11, 2024

I hear your sentiments, @Patrick68. Let me put you in touch with our customer support team to resolve the error 590 when connecting your bank account in QuickBooks Online (QBO).

 

I know what it feels like when we’re not getting updates about escalated cases, especially when business is involved. However, I recommend reaching out to our customer support team again to ask for updates regarding your pending cases. I also suggest providing them with the case number to track your previous interactions with our support. To do that:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

Furthermore, I recommend categorising your transactions in QBO to ensure your books are accurate.

 

Please keep us informed if you require further assistance resolving bank-related errors in QBO. Our Community team remains available round the clock to offer support. Take care.

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