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MCooney
Sep 9, 2024 2:22 PM UTC
Question

ERROR LOADING TRANSACTION

Is anyone else getting error message:  "Error loading transaction" in QBO Plus?  Myself and my colleague have been getting this randomly on selecting various transactions for about a week now.  We have been on to Support to no avail.  Cleared cookies, cache etc, went incognito, different browsers, different PCs to no avail.

12 replies

payment after leaving
Sep 9, 2024 2:51 PM UTC

Hi MCooney Thanks for reaching out to us here on the Community. I note that the accounts that you're associated with are Irish accounts, you've reached out to the UK QuickBooks community. We don't have a community specifically for Irish products therefore we'd be grateful if you can contact Irish support team using the following link: https://quickbooks.intuit.com/learn-support/en-ie/contact

MCooneyAuthor
Sep 10, 2024 8:38 AM UTC

Thanks John,  there is no existing "Irish" support team, we can only communicate via online chat with Support in South Africa which we did and they did not resolve.

 

 

paul72
paul72
Sep 10, 2024 10:20 AM UTC

Hi @MCooney 

Not that it will help your cause in any way (other than proving you aren't imagining it), I've had the same issue a a couple of times in the last few weeks - I think once was when opening a Recurring Transaction (to raise an Invoice) & once when viewing/editing a previously entered Invoice.

I closed the error & tried again - it worked second time for me so nothing serious.

I'm in mainland UK & on QBO Essentials I think.

 

Hope this helps.

MCooneyAuthor
Sep 10, 2024 10:35 AM UTC

Thanks Paul.  The issue is occuring very frequently (ie more than severatl times a day) for 2 users here for the last week.  We've tried the usual clearing cache, history, going incognito, different browsers, different PCs to no avail... and reported it to Support.

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