Error message but I didn't choose a start date? 'You cannot enter a pay run date that is earlier than 31/05/2025, the date you chose to begin using our service.'

Hello there, Enquiries. The error you encountered happens when you're processing payroll for a date that falls before your service start date. To change this, I recommend contacting our payroll experts.

Our dedicated live payroll support can assist you with the necessary modifications with their tools. They can also help make any adjustments for previous pay schedules. 

Here's how to reach them:

1. Hover over the Help icon, then choose the Search tab.
2. Click Contact Us, and enter your payroll concerns in the box provided. 
3. Choose the Callback option. 
    

For successful communication, check our support hours by visiting this link: Get help with QuickBooks products and services.

You can start running payroll for your employees once everything is fixed.

For future reference, you can set up and schedule your payroll to run automatically, which will help you save time.

This thread will stay open if you have other concerns or need further help running your payroll. We're always here to support you.