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dougiebennett
June 16, 2023
Question

Error message when sending customer statements{send success toast}{send warm toast}does anyone know what this means

  • June 16, 2023
  • 1 reply
  • 0 views
this message comes upin amber when I email the statements - this has only started happening recently. Sometimes my customers receive their statement and some don't receive them

1 reply

A
Ashleigh1
June 16, 2023

Hello Dougiebennett, thanks for posting on the Community page,  Can you try clearing your cache and cookies, to all time, close the browser down, reload it and see if it resolves it or if you still have problems. 

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dougiebennettAuthor
June 22, 2023

Hi Ashleigh

I've just tried that but it hasn't made any difference

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GeorgiaC
June 22, 2023

Hi dougiebennett, thanks for trying that. 

 

We're aware of an issue with this error message and our team are tracking this on our investigation with reference INV-87296. Please note, this warning does not affect the sending of the statement and these will still send to your customer as expected. If you'd like to receive updates on this investigation, please begin a chat so that we can take some account-specific information. 🙂

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