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little-miss-orch
February 9, 2023
Question

Errors on the invoice

  • February 9, 2023
  • 1 reply
  • 0 views

Ahh I’m at my wits end. 
Now there are errors on the invoices. Which means they cannot be sent. I cannot be paid. Still labourers to pay. 
It’s a constant nightmare not connecting to cooperative to now wasting my evening of invoicing to get no where. 

1 reply

Adrian_A
Adrian_A
February 10, 2023

Hi little,

 

Thank you for adding a screenshot. It gives me a visual representation of your concern.

 

Before sending an invoice, make sure you have the updated version so you won’t receive errors when sending invoices. 

 

I also recommend logging in to your QuickBooks Online account on a browser. This way, it will help us identify if it is a mobile app issue.  

 

 If it works on a browser, here are a few troubleshooting steps to get this working on your mobile app.

 

  • Restart your phone and launch again the app.
  • Update your phone's operating system.
  • Uninstall/Reinstall the app.

 

Let me know how this goes so we can further assist you. Thanks!

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