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February 14, 2021
Question

Every time I open the app I get “unexpected error. Query processing error: an unexpected failure occurred” how do I get rid of this?

  • February 14, 2021
  • 1 reply
  • 0 views
I’ve tried switching between WiFi and cellular data and I’ve also reinstalled the app as per previous suggestions. I can’t find how to reset app data.

1 reply

JessT
February 14, 2021

Hi userkitchenat4a,

 

There were a few reports about this behavior, but we couldn't get more details from the reporting users. As a result, our engineers couldn't check this further as well.

 

I would recommend contacting our Support team, so they can get details from you in a more secure environment. In the meantime, you can sign in to your account using a web browser while waiting for the fix.

 

About resetting or clearing the app data, you'll no longer need to do that because you've already reinstalled the app.

 

If you have other questions in mind, you can always go back to this thread.