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August 22, 2024
Question

Every time I save a recurring template I get a message saying "your payment make not go through" - re gocardless multicurrency - why am I getting this message?

  • August 22, 2024
  • 1 reply
  • 0 views
the remaining message says "Your gocardless does not support to make multi-currency payments" - my templates are in sterling so I don't know why I get this message - the message started a few weeks ago

1 reply

August 22, 2024

Hi accountsassistan Thanks for reaching out to us here on the Community. A number of our customers have been able to resolve the issue that you're experiencing by disconnecting and reconnecting the GoCardless app, please note this can only be done by the user that initially connected the app. In the event that it's not convenient for you to disconnect and reconnect the app we have also created a case and added your details to the ongoing investigation that our engineers are working towards resolving, when there are any updates or when the issue is resolved you'll be notified by email from the case.