Every time I try to link my account, I go through the steps but when it returns me to this app it hasn’t connected and just says ‘error’! What can I do to fix this?

Thanks for bringing this to our attention, francesca-rumsby.

There are a few reasons why you're unable to connect your bank account to Quickbooks Self-Employed (QBSE). Among these are the following:

• The bank may not be a participating bank. 
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having system maintenance.
• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

You'll want to reach out to your financial institution and check for any maintenance update or request to establish a connection with QuickBooks. If everything is good from your bank's side, make sure to select the correct bank name when connecting the account.

Now you can try connecting your bank again:

1. Go to the Banking or Transactions on the left panel.
2. Select Link account or Add account. 
3. In the Connect your bank or credit card to bring in your transactions field, enter the URL listed for your bank.
4. Follow the on-screen instruction to connect your account.

Here's a video tutorial on how to connect your bank feed in QBSE: Connect your bank feed using Open Banking.

If you need other references for tips on your future task with QBSE, you can check out these helpful links: 

• QuickBooks Self-Employed Overview.
• List of our articles.
  
  

I'm always here to help, so please let me know if you have any other concerns while linking your bank to QBSE. Have a good one.