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DOUGLAS HUDSON
January 18, 2022
Question

Failed attempt to refresh bank account connection

  • January 18, 2022
  • 2 replies
  • 0 views

I have QB self employed and i joined in December last year - it was a little difficult to connect my bank account - but eventually after 5 times it worked……

i am now at the 30 need to refresh the connection - i have tried 25+ times over the last 3 days at different times during the day hoping something might happen - but frustratingly no 

i have tried on mobile/ my iPad and laptop - still nothing 

always the bank grants access but intuit has a problem with it and say something stopped us from connecting to your bank !!!!!!!!?????

1) my bank is Royal bank of Scotland - (2 accounts)

 

Please community - how can i do this ?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
January 18, 2022

Try opening your QBSE account on any private/incognito browser and run the bank feeds again.

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DOUGLAS HUDSON Author
January 18, 2022

Hi thanks for that 

Thats a great idea - just tried to do that a few times  but still the same response ………..

 

soooooo annoying 

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GeorgiaC
January 18, 2022

Hi Douglas, thanks for your post - we'd like to help you to get these feeds back up and running. Firstly, are you able to update the bank using a different network connection, such as using 4G on mobile instead of Wi-Fi? 🙂

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DOUGLAS HUDSON Author
January 19, 2022

Is it true that i can have more than one bank account with QB Self employed ?

 

im trying to refresh 2 accounts at the same time ……..from the same bank - might this be a problem ?

 

 

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GeorgiaC
January 19, 2022

Thanks for covering all those troubleshooting steps Douglas! There's no limit to the number of bank connections that you can add to your QuickBooks however this will depend on whether the account type is supported by your bank. Can we check which account types you hold (such as current account, savings, credit) and whether the accounts are business or personal accounts? If you would prefer real-time support please note you can also reach our chat team here. 🙂

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