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cgriff1989
June 25, 2019
Question

failure to load bank feed

  • June 25, 2019
  • 1 reply
  • 0 views

over the past four days I have been unable to refresh my balance from my linked bank account, and have followed all the help topics so far but still resulted in nothing working. I have contacted the bank to see if their new online platform has caused this disruption, but would also be great to look into it from this end. 

 

many thanks!

1 reply

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MirriamM
June 26, 2019

Hi there, cgriff1989,

 

Glad you've reached out to the Community. Allow me to address your concern so your bank account will be updated.

 

For me to be able to give you the right amount of information and solution to fix the issue, may I ask what specific bank account is not updating?

 

In the meantime, I'd recommend performing manual refresh into your bank account. Here's how:

  1. Click the Gear icon on the upper right hand.
  2. Click Bank accounts.
  3. Click Refresh all.

Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.

 

Keep me posted on how things go, having your bank account be updated is my top priority.

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cgriff1989Author
July 1, 2019
Hi thanks for the reply. my current bank is first direct. It has been unable to refresh for over a week now. I have performed manual refresh on numerous occasions, I have also changed sign in details with the bank, and tried to regain access that way, but to no avail.
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payment after leaving
July 1, 2019

Hi cgriff1989

 

We would be grateful if you can PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account. We can then add your details to our product investigation relating to the First Direct issue.

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