Question

FINDING SUPPORT ON SATURDAY WHEN A NEWLY DOWNLOADED QB ENTERPRISE WILL NOT OPEN? THE PHONE NUMBER PROVIDED ON LINE ( [Removed]) IS NONFUNCTIONAL

Forum|Forum|3 years ago
March 4, 2023
2 replies
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I WAS CYBER ATTACKED AND HAD TO FORMAT MY COMPUTER. I RE-DOWNLOADED A FRESH COPY OF QB AND IT WILL NOT FUNCTION. NOT EVEN LOAD. I HAVE CRITICAL WORK TO COMPLETE TODAY AND CANNOT LOAD QB ENTERPRISE

QuickBooks Desktop

G

GebelAlainaM

I understand the urgency of this matter, MIW. I'll ensure you get the right solution to open your company file without trouble. I've got you some remedies.

We can start by downloading QuickBooks Toolhub. This program is a collection of tools that can assist users in fixing serious problems and difficulties they may encounter when using QuickBooks Desktop. We advise using this program on Windows 10, 64-bit, for the best experience.

Here's how:

Close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install, then agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub once the installation is finished.

After that, you're now ready to run the Quick Fix my File and QuickBooks File Doctor utility:

From the tool hub, select the Company File Issues tab.
Select Quick Fix my File.
Once the process is complete, click OK and then open QuickBooks again.
If you're still receiving the same message, go back to the tool hub, then click the Company File Issues tab.
Select the Run QuickBooksFile Doctor.
Choose your company file from the drop-down menu.
Select Check your file (middle option only), then click Continue.
Enter your QuickBooks admin password, then hit Next.

If the issue persists, I'd recommend contacting our Technical Support so they can take a closer look into your account and investigate the issue further. To connect, visit our QuickBooks Support site, which also contains several tips and resources to help manage your business. Just make sure to select QBDT in the Product list.

Additionally, check this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

Please let me know if you require more assistance in completing your other program tasks. I'll be around. Keep safe!