Solved
From running advanced payroll for the first time I got error code 6140 (duplicate document number error) which meant there was an error while publishing journals?
any ideas on how to resolve?
We have an ongoing investigation with the error you've received, BarryS2.
Our engineers are on hands to have this issue a permanent fix as soon as possible. That said, I'd recommend reaching out to our Phone Support so you'll be added as one of the affected users. Here's how:
- Click the Help icon, and then select Contact Us.
- Enter Payroll Adjustment as your keyword.
- Click Let's talk.
- Select Chat.
Once everything's fine, you can bookmark these articles for more information about Journal Entry:
We appreciate your patience while we're working on this issue. Keep safe always!
Hi Adrian_A, I have found my journal entries, they were imported from my desktop,
I click New+
then journal entry (journal was showing entry No.1)
In the top left hand corner there is a little clock with an arrow around it, I click this icon and can view my previous entries here (as there is already a No.1 entry when payroll was trying to export to quickbooks it was trying to use No.1, hence this why it would not work.)
I then found the last entry number used in my previous journals which was No.219
I then created a dummy journal entry using No.220
Now when I exported the payroll to quickbooks it used N0.221 and the export worked.
Just thought I would put this on here in case anyone else had the same problem!
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