Function frozen for over a week

Hi, @info409.

Thanks for posting your experience here in the Community. Let's get this sorted out so you keep your QuickBooks Online up and running.

I've checked our investigation list, but we haven't received any issues about this problem. To check if it's browser related, let's process troubleshooting steps by opening your browser in incognito/private. This mode doesn't use the existing cache data files to load a webpage. 

Here are the keyboard shortcuts to open a private browser: 

• Google Chrome: press Ctrl+Shift+N 
• Mozilla Firefox: press Ctrl+Shift+P 
• Internet Explorer: press Ctrl+Shift+P 
• Safari: press Command+Shift+N 

If the functions work fine with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

However, if the problem persists, I recommend contacting our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. They can also create a new investigation for this issue, and once it has been open, you’ll be receiving an email notification about the updates and progress.

Here's how to contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Please let me know how it goes. I'll be around to help if you have any other concerns related to QuickBooks. Have a good one!