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S
SEdmunds
July 28, 2023
Question

Gocardless duplicated payments in the undeposited funds account - showing customers in credit when they aren't

  • July 28, 2023
  • 1 reply
  • 0 views

Since the 19th July I have had a number of Gocardless payments being duplicated in the Undeposited Funds account.  

 

If you just match the gocardless deposits in the bank feed you may not notice it.  

 

Upon running the "Accounts receivable ageing summary" report it shows a number of customers have overpaid which actually haven't.

 

I've reported this issue to QBO Support but I was wondering if anyone else is experiencing this issue?

1 reply

A
Ashleigh1
July 28, 2023

Hello Sedmunds, thanks for reaching out to us on the Community page, we can see your issue of gocardless duplicating payments case is being dealt with by our higher team. Soon as they have any updates for you, you will receive and email to let you know.

S
SEdmundsAuthor
September 27, 2023

It's a shame that I never received anything from support after this point.  I tried replying to the support emails and the cases had been closed.

 

I had to manually void off and re-match all of the duplicated payments myself, which took a considerable amount of time.

 

Very disappointing indeed.

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