GoCardless matching never ending issue

Hi there, Dode.

I'm here to share information about matching banking transactions in QuickBooks Online (QBO).

We received reports from users that are having the same issue. A ticket was already created and forwarded to our product engineers. They're now working to fix this as quickly as possible.

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once resolved.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

To learn more about matching bank transactions in QBO, consider checking out these articles:

• Add and match downloaded bank transactions.
• Categorise and match online bank transactions in QuickBooks Online.

I'm also adding this article that tackles reconciling your account to ensure its balanced and accurate for further guidance: Reconcile an account in QuickBooks Online.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

I'm only a few clicks away if you have more questions about this or anything else QBO. I'll be here ready to help. Stay safe.

I had this issue.  It came to a head when I was trying to reconcile the bank and saw what looked like duplicated deposit and transfer entries, but which were sometimes £1.12 adrift of each other.  I had to work out which was the 'true' deposit that would credit the invoices and post to the debtors account correctly, and somehow I then had to get rid of the other one.

Since then I have been watching the GoCardless deposits into the bank like a hawk and, sure enough, a few days ago one payment came in for 5 invoices which I COULD 'match' but preceded by another deposit the day before which DID NOT allow me to match.  I went into Gocardless to check the customers who were on the payment 'run'. I checked their records in QBO and EVEN THOUGH I COULD NOT MATCH THE DEPOSIT - all of the customers had been recorded as having paid through direct debit, the invoices were cleared and allocated correctly.  How Come?

Even though I was not able to record the bank deposit without posting it to the wrong account like 'Other Income' (QB default it seems) a deposit ALMOST IDENTICAL to the actual GoCardless payment was showing up in the Bank Register.  It was out by 0.41p, but clearly, when I looked at it, it had all of the customers' payments allocated to it.

I edited this deposit in the Bank Register by the adrift 0.41p so that the amount matched what the bank actually received from GC and saved it.

Once I'd done that I went back to the bank Transactions for Review window still pondering how I would deal with this 'unmatchable' amount and BINGO - suddenly now it was matchable.

So in short, what I think what is happening here is that when some - not all - GoCardless transactions come through into the main 'housekeeping' software of QBO - where sales payments are reconciled, debtors control account and GC fees recorded - an tiny anomalous amount is added to the number which throws out the MATCHING element of the programme. Bear in mind that the deposit I am talking about here is a direct communication between GC and QBO.  Not the ACTUAL deposit - the one showing up in the Transactions for Review window which is coming from the bank feed. The point is - they HAVE to match.  The figure showing in Transactions for Review HAS to match the 'behind the scenes' transaction data between GC and QBO' credit exactly - otherwise the Matching tool won't recognise it.

INTUIT still has not fixed this so, to work around it, when you get an 'unmatchable' GoCardless deposit, my advice is go to the Bank Register, find the ALMOST identical amount that says 'GoCardless Deposit', edit it by putting in the few pence debit (I chose 0% VAT) needed so that this deposit is EXACTLY what was received from GC in the Transactions for Review tab and save it.  Then go to your Transactions for Review tab and (fingers crossed) it SHOULD be now Matchable.  I don't know why this small amount (it varies) is being added to the data as it pulls across to QBO from GC - I'm not a programmer. But that's the story behind it. I think.