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tim118
December 13, 2020
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Has anyone a solution to a banking 355 error?

  • December 13, 2020
  • 1 reply
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Original commenter did not share additional details
Best answer by GeorgiaC

Thanks fo joining this thread, DS127

 

The 355 error is usually a temporary error that should self resolve within 48 hours, if the error persists, please disconnect and reconnect the account by following these steps:

 

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the For Review tab.
  4. Add, review, or match any transactions on the list.

Step 2: Disconnect the bank account

  1. Go to the Banking tab
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the pencil in the tile for the bank account you want to update, then select Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and close.

Step 3: Reconnect the bank account

  1. Go to the Banking tab
  2. Select Link account.
  3. Search for the bank provider and follow the on-screen flow to connect

 

We've included a help article here as well on fixing bank errors which may be useful to you. Any questions just ask. Thanks!

 

1 reply

R
Ryan_M
December 13, 2020

Hi @tim118,

 

I'll point you in the right direction for support with your online banking issue in QuickBooks Online (QBO).

 

We have an ongoing investigation for this specific error code in your region. I suggest you contact our Technical Support team for further assistance. They can add you to our list of affected users and with that, you'll receive an email notification whenever there's an update. 

 

 View this article for the steps: QuickBooks Online Support. 

 

While you wait for the fix, you can consider uploading your bank transactions to keep your books up to date. See this article for more details: Import bank transactions from .CSV to QuickBooks. 

 

Tag me in the comments below if you have other questions about your online bank account. I'll be sure to get back to you.

D
DS127
May 11, 2021

Has there been a fix for this? The post was in December, this is now May 2021.  I have a client with the same problem.  How do I get the bank feed working again?  Yes, it's error 355 and No it does not resolve after repeated "Update" nor after 48 hrs as suggested elsewhere.

 

Thanks!

G
GeorgiaCAnswer
May 11, 2021

Thanks fo joining this thread, DS127

 

The 355 error is usually a temporary error that should self resolve within 48 hours, if the error persists, please disconnect and reconnect the account by following these steps:

 

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the For Review tab.
  4. Add, review, or match any transactions on the list.

Step 2: Disconnect the bank account

  1. Go to the Banking tab
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the pencil in the tile for the bank account you want to update, then select Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and close.

Step 3: Reconnect the bank account

  1. Go to the Banking tab
  2. Select Link account.
  3. Search for the bank provider and follow the on-screen flow to connect

 

We've included a help article here as well on fixing bank errors which may be useful to you. Any questions just ask. Thanks!

 

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