Has anyone been able to connect a Co-Op Community Direct Plus account to QB - I get an error 'You do not have required access to perform this action - contact bank'

It is technically a business account so I use the CoOp business account option in QB, it lets me enter my login and authorisation codes, then presents me with the above message. Has anyone successfully done this, or have any tips on what I might need to ask my bank? I did call them and they said it was a QB issue.