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June 14, 2020
Question

Has anyone else had problems re-connected their bank feed to TSB bank, mine for both companies fails on the very last step. I've tried Firefox, IE, Edge, Chrome, Safari

  • June 14, 2020
  • 1 reply
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1 reply

IamjuViel
June 14, 2020

This is a reported issue, @HJ12345.

 

Our team of engineers is fully aware of these issues with connecting TSB bank with QuickBooks Online. Rest assured, they're working diligently with your bank in resolving this as soon as possible.

 

At the moment, we don't have a specific time frame as to when will this be resolved. Also, I'd recommend contacting our QuickBooks Customer Care Team so you'd be added to the affected user's list. Just make sure to provde your full name, updated email address and this investigation number: INV-40802. This way, they'll be able to provide you updates about the issue through emails.

 

We appreciate your patience while our engineers are working on resolving this. I'd still be around if you need help with something else.