Hi, I can't seem to link my bank account, I keep getting an error message. Anyone else had this?

Let's resolve the error you're having to link your bank successfully to QuickBooks Online, @samjohall.

Can you tell us more about the bank that you're trying to link the bank and the exact error message that you're getting? That'll help us get the best resolution for the error you're having.

In the meantime, you can add those bank transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

Download bank transactions:

1. Go to your online banking account to get your file.
2. Check or follow your bank’s instructions to get a copy of the data and then save on your computer.
3. Ensure that the data range is at least one day before your oldest transaction to avoid duplicates.
4. Please take note of the supported file format and size. It should be either a Comma-Separated Values (CSV) or a QuickBooks Online (QBO) file. 
5. Download your transactions and save the file to your desktop. 

To upload the file to your QuickBooks account: 

1. Go to the Banking menu and select the bank where you’re uploading the transactions from the Banking tab.
2. Click the Update drop-down and select File upload.
3. On the window that appears, click the Browse button and choose the file that you’ll be downloading.
4. Click on Open, then Next.
5. Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
6. Click on Let's go. QuickBooks will now add the transactions to your account.

Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorise and then reconcile the transactions.

Let me know if there’s anything else that I can assist with adding your bank account by leaving a comment below. I’m always here to assist. Have a wonderful day!