Hi my auto mileage tracker hasn't worked for over a week now. I've checked all the settings & even uninstalled and reinstalled QuickBooks but still same problem.

Jo, we appreciate the effort you put into fixing the mileage tracker issue. Let's go over your device's general location settings to ensure that QuickBooks mobile app can operate smoothly in the background.

For iOS (iPhone and iPad):

1. Go to your iPhone or iPad's settings.
2. Scroll down and choose your QuickBooks app.
3. Select Location and Always.
4. Turn on the following options: Motion & Fitness, Background App Refresh, and Mobile Data.
5. Close your settings.
   
   

When you see a message about background location, select Always Allow. Avoid selecting While Using the App or Only While Using, as these options stop the app from tracking your mileage properly.

Android devices have their own operating systems, so the steps can change from one device to another. To make sure QuickBooks can run in the background, follow the steps provided by Google.

Next, perform the following the following troubleshooting to resolve the issue:

• Disable your hotspot while driving.
• Review if the app is tracking miles.
• Add the QuickBooks mobile app to your permissions lists.
• Update the QuickBooks mobile app.
• Update your device to its latest version.
• Make some changes to your device's setting.
  
  

Refer to this guide for detailed instructions: Fix mileage tracking issues in the QuickBooks Online mobile app.

Once the issue is resolve, the online program will automatically track your mileage. If none of these suggestions work, I recommend reaching out to our QuickBooks Online (QBO) Care Team for further assistance. They have tools to determine what causes the mileage tracker to stop working and then assist you apply the resolutions when it's ready. 

Explore this reference for guidance in managing your vehicles and locations: Set up vehicles and mileage tracking in QuickBooks with the mobile app.

In case you require further information about giving mileage reimbursements to your workers, browse through this resource for the complete details: Reimburse employees' mileage and vehicle expenses in QuickBooks Online. 

Don't hesitate to leave a comment below if you have additional questions about mileage tracking or other product-related concerns. We're always around to help you out.