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sackvilleforge-a
June 28, 2023
Question

Hi. My bank connection keeps failing every day at the moment. I’m with mettle bank. Has anyone else had the same problem?

  • June 28, 2023
  • 5 replies
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5 replies

Mark_R
June 28, 2023

Welcome to the QuickBooks Community, sackville.

 

Let's perform some banking troubleshooting steps to get your bank connection issues fixed.

 

Before we start, did you receive an error once your bank connection keep on failing? Any additional information would be greatly appreciated.

 

In the meantime, let's start by updating your bank info in QuickBooks to update anything on your bank's website. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click Bookkeeping from the left menu, then select Transactions.
  3. In the Bank transactions tab, select the connected bank account (Mettle Bank) and click the pencil icon to edit.
  4. Select Edit sign-in info.
  5. Update your info as needed.

 

If you get the same result, you can check out this article for more troubleshooting steps: What to do if you get a bank error or can't download transactions in QuickBooks Online. This article is intended for the US version of QuickBooks but also applies to your region.

 

Once your bank transactions are downloaded, you can categorize them and put them into the correct accounts. For more guidance, you can read this article: Categorise and match online bank transactions in QuickBooks Online.

 

Come back to this post if you have other concerns or follow-up questions about bank connections. I'll be right here to provide further assistance.

ccaspell
June 30, 2023

I have a similar problem that only started a week or so ago.

 

My Mettle account connected fine. However now I keep on getting the message:

 

Your Mettle (UK) connection has expired
UK Open Banking regulation requires you to authorise your bank connections every 90 days. Reconnect now to keep your transactions coming into QuickBooks.
 
I reconnect the account and it downloads the transaction, but then when I do off the banking screen and then return to it, once again, it says that the connection has expired. All my other bank accounts are fine and expire every 90 days as per the Open Banking rules. It is just Mettle Bank that is giving me the headache.
 
I would be interested to hear if anyone else has a similar problem; as I have already said, this is a recent phenomena as up until a few weeks ago (maybe more or less, I don't recall) the Mettle Bank feed was working fine.
DHeraV
DHeraV
June 30, 2023

Hello there, @ccaspell. Thank you for notifying us of the issue you are experiencing with Mettle Bank disconnecting regularly in QuickBooks Online (QBO).

 

Recently, we've received reports about the unexpected behavior, and it has been escalated to our engineering team for further investigation. To ensure that you'll receive updates if new information arises from our investigation team, I recommend contacting our QuickBooks Online Support Experts to have you added to the list of affected users. Here's how:
 

  1. In your QBO account, click on Help (?).
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent in the Search section.
  4. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

For detailed information, kindly visit: QuickBooks Online Support.


Moreover, I'll also share this link where you can browse for articles that can help you with banking in QuickBooks: Help Articles for Banking in QuickBooks Online.

 

I'm looking forward to having this sorted out. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

Shiona
November 3, 2024

Hi,

 

I am having a similar problem with connecting to Mettle. The connection keeps cancelling and when I try to reconnect through the app, it says (after approving in the Mettle app and returning to quickbooks app) '400: something unexpected happened'.

Previously, I have been able to log in via a browser and reconnect. This time, it has reconnected but will not upload the transactions. Under the Mettle account it now says:

We couldn’t display the consent status for this connection. Check back later for this info.

 

When I click on the 'manage consent' option, it again says 'something unexpected happened', with no error code. This is on the browser, not the app. I have cleared the cache and also tried a different browser, with same result.

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