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jane16
May 3, 2019
Question

Hi My downloads are not updating although everything is set up properly, please advise?

  • May 3, 2019
  • 1 reply
  • 0 views
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1 reply

E
EmmaM
May 3, 2019

Hello Jane16

 

It is nice to see you here on the Community! Is this a bank connection which is not updating?If so which bank is that with?What happens when you click on update/refresh all?(if you are using QuickBooks Self Employed)

Can you try clearing the cache and cookies in the browser and let us know if it updates and downloads then.

 

 

 

Thanks

 

Emma

J
jane16Author
May 3, 2019

the upload just says unable to fix, this is with barclays.

And i get this message although i have data until 9th April

We were able to get transactions from Barclays Business Banking (UK) starting from 11/02/2019.
You can match items to existing records or add them as new records. Need more data?
 
 
Batch actions  
 
 
 All
All (179)Recognised (69)
 
DATE
 
 
DESCRIPTION
 
PAYEE
 
CATEGORY OR MATCH
 
VAT
 
SPENT
 
RECEIVED
 
ACTION
 
09/04/2019

 

T
TaliaI
May 3, 2019

Hello jane16,

 

Have you attempted clearing cache & cookies in your browser? Are you using Chrome?

 

Thanks,

 

Talia

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