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indigochorley-gm
January 7, 2022
Question

How can I get help from quickbooks SE. The online chat doesn't connect me to anyone, the phone number is wrong and doesn't connect. When I call QB online they can not help me?

  • January 7, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Rubielyn_J
Rubielyn_J
January 8, 2022

This is not the impression we want you to experience when trying to get help with our QBSE support, @indigochorley-gm. 

 

Before I can route you to them, know that you can always post your concern here in the Community. We can also answer general questions with regards to your income, expenses, taxes concerns. 

 

To obtain quick and personalised answers to your question. I suggest getting in touch with QB Assistant:

 

On a web browser, here's what you need to do:

 

  1. Log in to your QuickBooks Self-Employed account.
  2. Click Assistant from the top bar.

  3. Enter your concern and wait for support to connect with you.

 

If you need other references for tips on your future task with QBSE, you can always check out these helpful links: 

 

The Community is always open if you have other QuickBooks-realted questions. I'll be around to help. Wishing you a great day ahead!

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indigochorley-gmAuthor
January 11, 2022

I can't get through to anyone on the QB assistant, its just the automated messages that can't help me with that I need.

 

I need to actually talk to a human being to run through a couple of different issues I am having. How can I do this?

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EmmaM
January 11, 2022

Hello Indigochorley-gm, We'd be happy to go through any questions you have here or if you would like a screen share and chat in real-time you can use the chat option. we have tested the link, and agents are available now. Or you can contact us on social media on FB here or Twitter here We don't have a phone line you can speak to for Self Employed however with any of these options to contact our care team, they would be more than willing to go through the different issues with you.

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