How do I file a complaint about Quickbooks Online Payroll?
We are a new operating company (August 2020), and now have over 52 employees (Oct 2020). We run payroll via Direct Deposit, however QB has us locked at a $40,000 limit. Our net payroll (bi-weekly) is $65,000, meaning we have to write over 15 EXTRA cheques above our DD pays. This is extremely cumbersome with two cheque signers, and we are expecting to grow above 75 employees by Q2 2021. Our bi-weekly payroll will be pushing $90,000 at this point.
The point of my complaint is this - we have continuously applied, spoken to advisors, escalated this issue - with NO resolution whatsoever. We have been passed around between people who have no idea what our issue is, and been told by the automated system we are declined for an increase to $65,000. The staff will get paid no matter what. Whether we pay them in cash, cheque, DD, pennies, etc - they are getting their payroll. Why is QB governing the amount we can send them via Direct Deposit? Our bank can worry whether we have the funds. There is absolutely no reason why we should not be able to DD whatever value we would like. This is not only brutal structuring of this interface, but the customer service to "assist" is even worse.
If I could start over - I would choose an entire new accounting and payroll software and remove QB entirely from the equation. Unfortunately, we do not have the time to go back and reconcile with a new platform, so we are stuck with QB Online.
1/10 - would not recommend to anyone.