How do I update the bank transactions to present date? 'Update' button isn't working and I have followed all the steps on the help page eg trying on other browsers etc

I appreciate you for taking several steps to troubleshoot the issue, icfwater. I'm here so you can get through this and have your bank account updated automatically.

In this, let me ask some questions to sort out this matter. To start, can you tell me what bank institution you’re connected to? This will help me check if there are similar reports regarding this matter.

QuickBooks Online (QBO) automatically downloads the last 90 days or more of transactions depending on your bank. If you can’t see some entries, we can simply update your bank account to bring in the transactions in QuickBooks Online. 

Since the issue persists, I recommend reaching out to our Customer Care Team. They have the necessary tools to securely access your account and investigate the cause of the issue with your bank transactions not downloading.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:

1. Sign in to your bank's website and export your bank transactions.
2. In your QBO account, go to the Banking menu.
3. From the Update drop-down, select File Upload.
4. Click Browse and select the web-connect file from your bank.
5. Follow the on-screen steps in mapping the data.

Visit these articles so you can read more about uploading bank transactions:

• • Format CSV files in Excel to get bank transactions into QuickBooks
• • Manually upload transactions into QuickBooks Online

I've added some helpful references to help you handle your bank transactions in QBO:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Feel free to post again or reply to this post if you have further questions about bank syncing issues. We'll be happy to lend a hand. Take care.