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S
Skink
November 11, 2022
Question

How to Change Project Email Address

  • November 11, 2022
  • 1 reply
  • 0 views

I have multiple projects for my customers. The customer updated there email address and I changed it in there profile but when I create a invoice through the project it always holds the old email and never updates to the new one. How do I fix this?

1 reply

A
Ashleigh1
November 11, 2022

Hello Skink, 

 

Welcome to the Community page, 

 

Could you please ring the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile, so you can set up a screen share with the agent on the phone so they can look into this more for you, and if needs be can raise this up to be looked into more by our engineers. 

A
AliFarmer
March 9, 2023

Hi, 

Is there a way of changing the email address attached to a project without contacting customer services?

L
LeizylM
March 9, 2023

Good day, AliFarmer. 

 

I'm here to ensure you're able to change the email address in QuickBooks Online (QBO). 

 

We can simply change the email address attached to a project by going to Customer Details. I'll show you how:

 

  1. Go to the Sales menu from the left menu and choose Customer.
  2. Select Customer Details and click Edit. 
  3. You can enter the email address in the Email field.
  4. Click Save.

 

I'm also adding this article as your reference to manage projects in QuickBooks Online: 

 

 

Please know that you can always post if you have more concerns about changing emails, and other details in your QuickBooks account. I'm here to help you anytime.

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