Solved
How to file a complaint about help advisors and the company ignoring my case after they messed up my entire account?
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I can see you’re in a tough situation right now, @kayleighgibby-ho.
Allow me to grab this opportunity to help you fix the issue you’re having with. Can you share with me more details about it? This way, I can provide you with the best resolution for it. Any additional information can help us narrow things down.
On the other hand, you also have the option to contact our Support team. They have the right tools to look into your account and assist you further with your issue. If you wish to get in touch with them, you can follow these steps:
1. Click Assistant on the top menu.
2. Type Talk to a human.
3. Then, a message "OK. To get you to the right human, in a few words, tell me what you need help with", just enter your concern.
4. Press the I still need a human option.
5. Tap the Get a callback option.
You can also check this article for our support hours to reach them at your most convenient time: Support hours and types.
Additionally, you'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.
Let me know if you have any other concerns or questions about your account. I’ll be around ready to lend a hand. Keep safe and stay well.
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