How to handle paypal payments that appear both in your bank account and paypal as an expense.

Thanks for posting here again, @terryclothes25-g,

The system use details available from PayPal to decide what category to assign to each transaction. The level of detail we are able to retrieve often depends on how PayPal has been used in each context. For example, how much detail a customer entered as they paid an invoice or how much detail a shopping card passed to PayPal.

To remove entries that are incorrectly categorized in the bank feeds, you can exclude them in the For Review tab. Here's how:

1. Go to the For Review tab.
2. Mark the box next to each transaction you want to exclude.
3. Select Exclude from the pop-up at the top.
   

4. Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.
   

If there's only 1 or 2 transactions, it’s easier to enter these manually to your PayPal account register.

1. Log in to your QuickBooks Online account.
2. From the left menu, select Accounting and choose Chart of Accounts.
3. Locate your PayPal account.
4. Select View Register.
5. Add new transactions on the top of the register.

Otherwise, you can contact Paypal to re-import the data. Also, you can get in touch with our Support Team to help you with getting the correct data. Here's how to contact us:

1. Go to the (?) Help menu to open the QB Assistant box.
2. On the page, enter Contact Support.
3. Pick Live Chat to connect with our live representative.
   
4. Once done, click the Live Chat link provided in the pop-up box.
   
5. On the next page, enter VAT then Let's Talk.
6. Lastly, select Start a chat.

Let me know if you need further assistance with this. I'll be more than happy to share some more insights to help you. Have a nice day!