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M
MicheleBerry
December 9, 2021
Question

HSBC credit card link is broken. No-one can help. QBO sends me to HSBC, HSBC sends me back. I am in a constant loop and becoming dizzy! Open Banking any ideas who I call?

  • December 9, 2021
  • 1 reply
  • 0 views
This problem started mysteriously on 25 November.

1 reply

A
Ashleigh1
December 9, 2021

Hello MicheleBerry, 

 

Welcome to the Community page, 

 

So you can connect to HSBC Credit Card on open banking in Quickbooks. What exactly happens when you try to connect or reconnect your HSBC credit card up in Quickbooks? Are you getting any error codes/messages showing up at all? Are you trying to do the connection on the Quickbooks app or web browser version? 

M
MicheleBerryAuthor
December 9, 2021

Thank you for replying. After many frustrating hours with 3 chat help people and one HSBC person I am no closer to a solution but at least my problem has been escalated to the back office somewhere and I hope they can work out what is going on. I think it is an Open Banking problem. My credit card entries are duplicating across the Main consolidated Credit Card and the Subsidiary user card. They have also switched to being receipts rather than payments and so it is all very confusing. Hopefully some programmer will work it out. Thanks

 

K
KJ-20211209
December 9, 2021

We have exactly the same problem. Initially appeared on Monday. Logged and under investigation by QB.

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