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July 13, 2019
Question

HSBC have just updated their website and now I can't pull through the feed. QBO says that it has done it all ok, but there are no transactions?

  • July 13, 2019
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1 reply

July 13, 2019

Did you received a specific error message or code, l-mcmahon?

 

If none, a simple manual update might do the trick. Here’s how:

  1. Go to Banking from the left menu. 
  2. Select the Banking tab. 
  3. Go to the account involved. 
  4. Click Updates at the upper right part. 


However, if you did get an error, you can check this article for additional troubleshooting steps: https://community.intuit.com/articles/1769041-how-to-manually-update-an-account-to-fix-banking-errors


We’re just a post away if you need anything else.